Privacy Policy
Last updated: May 2026
1. Scope
This Privacy Policy explains how EazyNet CRM / eZ Tech CRM collects, stores, uses, protects, and processes information provided by centers, Associates, staff, and customers while using the Platform.
2. Information We May Collect
We may collect center details, Associate details, staff details, customer names, mobile numbers, service records, billing details, uploaded documents, communication logs, login activity, device/IP information, payment records, and audit logs.
3. Purpose of Use
Data may be used for service delivery, CRM functionality, billing, support, WhatsApp/SMS/email communication, status tracking, security monitoring, fraud prevention, legal compliance, analytics, and platform improvement.
4. Customer Data Responsibility
Centers are responsible for obtaining customer consent before entering customer data, uploading documents, sending communications, or performing status checks. EazyNet CRM acts primarily as a technology platform/data processor for center-entered data.
5. Data Sharing
We do not sell personal data unlawfully. Data may be shared only when required for service delivery, payment processing, communication delivery, legal compliance, security investigation, support, or lawful requests from competent authorities.
6. Security
We use reasonable technical and organizational safeguards such as access control, audit logs, role-based permissions, and security monitoring. However, no digital system can be guaranteed 100% secure.
7. Aadhaar & Sensitive Data
Centers must avoid unnecessary storage/display of full Aadhaar numbers and must not store biometric data. Sensitive data should be accessed only for lawful service purposes with customer consent.
8. Retention
Data may be retained as long as necessary for service operation, legal compliance, dispute resolution, audit, fraud prevention, and business records. Some records may be restricted or preserved after account suspension/termination for investigation or compliance.
9. User Rights & Requests
Users may request correction, update, export, or deletion of applicable data subject to legal, technical, contractual, and compliance limitations.
10. Policy Updates
This Privacy Policy may be updated periodically. Continued usage of the Platform means acceptance of the updated policy.
தனியுரிமைக் கொள்கை
கடைசியாக புதுப்பிக்கப்பட்டது: May 2026
1. Scope
EazyNet CRM / eZ Tech CRM Platform பயன்படுத்தும் centers, Associates, staff மற்றும் customers வழங்கும் தகவல்கள் எவ்வாறு collect/store/use/protect/process செய்யப்படுகின்றன என்பதை இந்த Privacy Policy விளக்குகிறது.
2. நாங்கள் சேகரிக்கக்கூடிய தகவல்கள்
Center details, Associate details, staff details, customer names, mobile numbers, service records, billing details, uploaded documents, communication logs, login activity, device/IP information, payment records மற்றும் audit logs சேகரிக்கப்படலாம்.
3. பயன்பாட்டு நோக்கம்
Service delivery, CRM functionality, billing, support, WhatsApp/SMS/email communication, status tracking, security monitoring, fraud prevention, legal compliance, analytics மற்றும் platform improvement-க்கு data பயன்படுத்தப்படலாம்.
4. Customer Data Responsibility
Customer data enter செய்வது, documents upload செய்வது, communications அனுப்புவது அல்லது status checks செய்வதற்கு முன் customer consent பெறுவது Center பொறுப்பு. Center-entered data-க்கு EazyNet CRM technology platform/data processor ஆக செயல்படுகிறது.
5. Data Sharing
Personal data சட்டவிரோதமாக விற்கப்படாது. Service delivery, payment processing, communication delivery, legal compliance, security investigation, support அல்லது competent authorities-இன் lawful requests போன்ற தேவைகளுக்கே data share செய்யப்படலாம்.
6. Security
Access control, audit logs, role-based permissions, security monitoring போன்ற reasonable safeguards பயன்படுத்தப்படுகின்றன. ஆனால் எந்த digital system-க்கும் 100% security guarantee வழங்க முடியாது.
7. Aadhaar & Sensitive Data
Full Aadhaar numbers தேவையில்லாமல் store/display செய்யக் கூடாது; biometric data store செய்யக் கூடாது. Sensitive data customer consent உடன் lawful service purpose-க்கு மட்டுமே access செய்யப்பட வேண்டும்.
8. Retention
Service operation, legal compliance, dispute resolution, audit, fraud prevention மற்றும் business records தேவைக்கேற்ப data retain செய்யப்படலாம். Account suspension/termination பிறகும் investigation/compliance காரணமாக சில records preserve/restrict செய்யப்படலாம்.
9. User Requests
Legal, technical, contractual மற்றும் compliance limitations subject to users applicable data correction/update/export/deletion request செய்யலாம்.
10. Policy Updates
இந்த Privacy Policy காலத்துக்கு காலம் update செய்யப்படலாம். Platform continued usage செய்தால் updated policy acceptance ஆகும்.